Join the journey
Destination Italia, the leading traveltech company in the Italian tourism sector and listed on the Milan Stock Exchange, stands out for offering exclusive and high-quality travel experiences, promoting Italian cultural authenticity globally. Our mission is to bring the passion for Italy to the world, combining service excellence, ESG sustainability, and technological innovation.
If you want to explore your potential, you're in the right place: join the team and enhance your skills!
Discover the open positions or send us an unsolicited application: on the website or via email at curriculum@destinationitalia.com.
Role
Travel Designer
Our Travel Designers create unique tailor-made experiences for our guests.
Skills, Knowledge, Abilities, Attitudes:
· Excellent knowledge of English and Spanish languages, and other preferred languages
· Degree in Humanities or Languages
· Knowledge of the cultural background of the target markets
· Excellent communication skills (phone, email)
...
· Good knowledge of MS Office tools (Outlook, Excel, Word, SharePoint)
· Good understanding of tourism-related processes and terminology (net rate, allotment, bar, etc.)
· Excellent interpersonal and analytical skills
· Willingness for empowerment (personal growth and enhancement of skills and abilities)
· Ability to work in a team
· Ability to work independently
· Ability to work under stress and in dynamic environments
· Proactivity and problem solving
Tasks and Responsibilities:
· Creating tailor-made packages that meet customer requests
· Managing the booking with the best rate and quality in relation to customer requests
· Ensuring the booking is managed within the agreed time and manner with the customer
· Aligning with company priorities according to shared procedures
· Managing requests in the assigned pipeline based on shared priorities (efficiency and effectiveness)
· Alerting the supervisor about critical issues
· Collaborating with own team and other company teams
· Achieving the objectives assigned based on company KPIs
Submit your application through the form or via email at curriculum@destinationitalia.com.
Role
Customer Specialist
Our customer service representatives provide assistance to travelers to ensure the highest quality travel experience.
The resource will be responsible for:
· Providing customer assistance via phone, email, and WhatsApp
· Managing emergencies
· Rechecking bookings, transfers, stays, and other ancillary services
· Managing customer relationships during travel
· Back-office activities
...
The ideal candidate possesses the following requirements:
· Fluent written and spoken English (B1/B2). Preference will be given to knowledge of a second language among the following: Spanish, French, Portuguese, Chinese, Japanese.
· Excellent problem-solving skills
· Strong customer orientation
· Ability to manage priorities in a dynamic environment
· Excellent communication skills
· Teamwork attitude
· Good knowledge of MS Office tools (Outlook, Excel, Word, SharePoint)
The resource will work the following shifts:
· Monday to Friday from 9:00 AM to 6:00 PM. The activity also includes the rotation management of a service phone from Monday to Sunday, from 6:00 AM to 3:00 PM or from 3:00 PM to 12:00 AM.
The profile is completed by:
· Proactivity
· Excellent organizational skills
· Good interpersonal and communication skills
· Result orientation
Through a training path and in-house shadowing sessions, the new resources will be integrated into a dynamic and stimulating group.
Submit your application through the form or via email at curriculum@destinationitalia.com.
Role
Hotel Contractor
The team is growing, and we are looking for a hotel contractor and hotel chains specialist.
Tasks and Responsibilities:
· Commercial development of the assigned areas, portfolio, or product line
· Management of FIT contracts (renewals and new)
· Management of Dynamic contracts (renewals and new)
· Selection and negotiation of suppliers in line with company and brand strategy
· Synergistic work with data entry, booking, administration, and marketing departments
...
Required Skills:
· At least 3 years of continuous experience as a hotel contractor
· Aptitude for commercial and negotiation relationships
· Good dialectic and language skills in Italian and English
· Goal and deadline-oriented
· Ability to work in a team
· Strong problem-solving and flexibility
· Availability for business trips to assigned destinations
· Knowledge of the main Channel Managers
Submit your application through the form or via email at curriculum@destinationitalia.com.
Get in touch
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